Jira Service Management Project Summary
Several departments in our client's business, a large semiconductor manufacturing company, had independently started using Atlassian tools. Over time, this led to duplicate systems, multiple organizations, and a notable maintenance backlog. After evaluating their installation in great detail, we applied a plan to unify their organizations and bring everything up-to-date.
At the end, they had a single Atlassian organization with current users and data. Information Results Corporation worked with their team to improve security, implement backups, and enhance the user experience, all while reducing costs. This is just one of the success stories that have come out of effectively implementing Jira Service Management.
%
Fewer Atlassian users
Annual license savings
Customer
- Industry: Semiconductor Manufacturing
- Location: Greater Boston, MA
Jira Project
- Dates: Jan - Dec 2024
- Billed hours: 250
- Platform: Jira Service Management
People
- Customer staff: 5
- Our staff: 2
- Support: Atlassian
Accomplishments
- Cleaned up user accounts and product access.
- Revised and simplified process for customer account creation.
- Cleaned up existing customers and migrated them to Atlassian accounts.
- Removed obsolete projects, workflows, screens, permission schemes, etc.
- Merged two Jira cloud organizations.
- Implemented Single Sign On (SSO) using Microsoft Entra.
Benefits
- Improved security
- Reduced costs
- Better user experience w/SSO
- Easier long term maintenance
What can Jira do for you?
Jira is an Atlassian product that is designed for your team to track work, enhance team collaboration, plan, and manage projects. We provide Jira Consulting Services to tailor to your specific needs. We can customize it for your business, configuring workflows, customizing fields and screens, granting certain permissions to specific users, and implementing automation to reduce the manual steps for your team.
Let's talk
Could your organization benefit from our Jira Consulting Services? We're just a phone call away. Connect with us today and we'll set you up with Jira Service Management in no time.
