Your key to great support every day
Since 2005, we've made it our mission to prioritize customer satisfaction. Our team strives to empathize with our customers on a daily basis, putting ourselves in their shoes.
Our online Service Desk is a key tool in that mission. Our customers can track everything we're working on together, in a single screen. How easy is it? Check out the video above.
We designed our support platform to quickly capture the essential information for new requests. Just a few targeted questions, then it's over to us to start work.
And after that, all the information stays together. No more searching through assorted email threads to find the status of a project or concern.
Our approach is friendly, no-nonsense, very practical, and focused on what our customers need … when they need it.
It's your Service Desk
It’s easy to use, and it’s designed to meet you where you are.
How does it work? Each staff member at your business is invited to their own Service Desk account. Once logged in, your team has access to our support staff, from a single interface.
- Create a new Service Request
- Define details of your request
- View past Service Requests
- Exchange messages with us
- Upload screen shots
The core “unit of work” is a Service Request.
Connect with us right away
The Service Desk is designed with your team in mind. As soon as you send us your Service Request, we see it and are able to take action. You set the initial priority of the Service Request, so we know right away if your need is urgent.
We’ll reach out regularly to keep you up to date on progress. To clarify and resolve your request, we follow up using other channels:
- Phone
- Online meetings
- In-person visits
- Looping in vendors as needed
See you over at the Service Desk!
