$22.50/hr Part Time Admin Support for Local IT Services Business (Concord, MA)

  • Posted: August 1, 2019
  • compensation: $22.50/hr to start, part-time, W2 employee
  • employment type: part-time
  • immediate need

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***
*** Interested applicants, please take note of the How to Apply section below. ***

Information Results Corporation, based in Concord and founded in 2005, is a successful local Software Development and IT Services company. We are seeking an customer and administrative support associate to help with a steady stream of projects.

The position is for a part-time employee working daytime hours, on-site, at our new West Concord office. The initial commitment is 10-15 hours per week (2 to 3 half-days per week).  Our office is at Concord Workspace, less than a mile from the West Concord T station.

Below are some examples of the activities in this role.

Customer Support

- Receive and track inbound customer requests
- Work with customers to clarify inbound requests
- Maintain, upgrade and convert content on customer's shopping sites
- Contact vendors to gather information and/or resolve issues
- Follow up with customers by email and/or phone
- Occasionally visit local client sites
- Maintain Constant Contact and send out newsletters

Administrative Support

- Document internal company procedures
- Maintain online knowledge base
- Maintain company website content
- Publish newsletters, news items and news releases
- Create and/or migrate website content
- Special projects using Word, Excel or Powerpoint
- Data entry

Desired Skills and Demeanor

- Very strong attention to detail and organizational skills
- Ability to carefully follow detailed procedures, and to document existing procedures
- Friendly, considerate, positive and helpful attitude
- Patience and skill working with customers and vendors
- Prior experience in administrative and/or technical customer support roles
- Excellent verbal and written communication skills
- Very comfortable managing large amounts of technical information
- Any technical skills / interests are a plus
- Solid working knowledge of Windows and/or Mac
- Solid knowledge of Microsoft Word and Excel

Additional Details

We will provide training in the services that we support. The candidate will learn about our business and our in-house collaboration platform, which we use to keep track of our projects -- and to develop our internal knowledge base. We are looking for someone who is interested in growing with our company on a long-term basis.

Occasional visits to local area client sites may be needed.

The works comes in at a modest pace, but there are times when we get quite busy as well.

This is a great opportunity to work with a technically adept company with a strong commitment to excellence and customer service.

How to Apply

Please use our contact page.

We would like to see a brief cover letter, as well as a link to your currently updated LinkedIn profile or resume.

Thank you for your interest, and we look forward to speaking with you!

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***