Computer & Network Support
We handle your tech needs while you stay focused on your business.
It’s that simple.
Ready to leave IT challenges behind? Let our expert team take the burden off your shoulders.
With your IT needs in our capable hands, you can stay focused on what matters the most — your customers and growing your business.
About us
We’re your IT Team
Computer & Network Monitoring
Rest easy, knowing that we maintain the health of your computers, network, WiFi, and desk phones. Our monitoring platform alerts us when there's a concern to be addressed.
On-Demand Service Desk
When you have a question or problem, just login to your online Service Desk to create a request. Or for more urgent requests, call our Customer Support department directly.
Comprehensive Maintenance
We focus on preventing problems. For example, computers do wear out, therefore, we work with customers to design a computer succession plan.
Our Onsite Service Area
Information Results provides onsite services to business locations within approximately 15 miles of our offices. The list includes these towns:
Acton, Ayer, Bedford, Bolton, Boxborough, Billerica, Burlington, Carlisle, Chelmsford, Concord, Devens, Groton, Harvard, Hudson, Lancaster, Lexington, Lincoln, Littleton, Lowell, Marlborough, Maynard, Shirley, Stow, Sudbury, Waltham, Wayland, Westford and Weston.
We also provide remote support to businesses across the U.S. and Canada.
Services We Provide
| Service Area | Details | Notes |
| Operating System | Ensuring all devices are kept up to date with operating system releases and patches. | Includes PC/Mac. |
| Software | Ensure proper operation of most common software used daily, for example: Word Processing, Backup, and Anti-Virus software. | Requires customer to purchase appropriate software license(s). |
| Network | Ensure Network (hard wired and wireless) is operating optimally. Resolve connectivity issues as needed. | |
| Desk Phones | Upgrade an obsolete phone system, install a modern phone system, and provide ongoing maintenance and support. | |
| General support and troubleshooting for common email tasks. | Limited to work related email accounts | |
| Printers | Ensure that printers are online and can be printed to. | Connectivity only. Excludes hardware issues/repair. |
| Disaster Recovery | Work with customer to develop an on-prem or cloud-based backup strategy. | Requires customer to purchase appropriate software license(s). |
| Service Requests | Specific requests for service in any of the categories listed above. | Any employee with a Service Desk account may create Service Requests online. |
| Special Projects | For example: new computer setup, email migration, phone system installation, hardware moves, hardware/software recommendations, data integration/migration. | Depending on the project scope, these may require a separate quote for services. |
Check out our Service Catalog for even more details.
Here’s What to Expect from Us
Proactive Problem Prevention
An ounce of prevention is worth a pound of cure.
We take steps identify and prevent problems before they affect your business.
Expert Team Members
Our team members are always learning about the latest solutions.
You’ll benefit from fast response times from our experienced and knowledgeable technicians.
Personalized Approach
Nothing cookie cutter here!
Our support services are tailored to your business culture, challenges, and budget, ensuring IT solutions that align with your needs.
Tailored Recommendations
Get it right … the first time. Many customers ask us for computer or peripheral recommendations.
Fortunately, we’ve done the research for you!
How Our Support Services Benefit Your Business
- Save Time – Ease the burden of IT challenges, so you can focus more on running your business.
- Reduce Costs – Get a cost-effective solution for managing all your IT needs.
- Minimize Disruptions – Enjoy smoother operations with fewer disruptions.
- Get Peace of Mind – Rest easy knowing your systems are secure and protected.
- Maximize Uptime – We keep your network and computers running optimally with continuous monitoring and updates.
- Increase ROI – Get the most out of your technology investments.
By the numbers ...
Years In Business
Service Requests Resolved Annually
Common Problems We Solve
Just a few of the common problems we help customers with every day …
-
“All of a sudden, I can’t send or receive email.”
-
“Our WiFi is slow!”
-
“I can’t print any more!”
-
“We can’t make simple changes to our old phone system.”
-
“What type of computer or laptop should I buy?”
- “We have WiFi dead spots.”
- “Please help us setup file sharing.”
- “I think my computer has a virus. Help!”
- “Is this email message legitimate … or not?”
Support Packages
Support for the following topics is included.
Software
Microsoft 365
Anti-Virus
Backup
Windows & Mac
Network
Wired Internet
WiFi
Routers / switches
VPNs
Uptime monitoring
Service Desk
24x7 Support Website
Support by phone
Urgent support
Remote support
Onsite visits
Hardware
Desk phones
PC/Mac setup
Uptime monitoring
Recommendations
Replacement plan
Only pay for the hours you use.
If you don’t use all your contracted hours, you’ll get a refund check.
Starter
1 to 3 computers- 12 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Small
4 to 8 computers- 24 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Medium
9 to 15 computers- 36 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Large
16 to 22 computers- 48 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Starter
1 to 3 computers- 12 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Small
4 to 8 computers- 24 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Medium
9 to 15 computers- 36 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Large
16 to 22 computers- 48 hours / year
- Software Support
- Network Support
- Service Desk
- Hardware Support
Packages are based on annual renewal for 12 months.
Looking for a custom package? Let’s talk!
Starter
Best for 1 to 2 computers.
$243 / month
24 support hours / year
Software Support
Network Support
Service Desk
Hardware Support
Special Projects
Small
Best for 3 to 5 computers.
$365 / month
36 support hours / year
Software Support
Network Support
Service Desk
Hardware Support
Special Projects
Popular
Medium
Best for 5 to 9 computers.
$486 / month
48 support hours / year
Software Support
Network Support
Service Desk
Hardware Support
Special Projects
Large
Best for 10 to 20 computers.
$608 / month
60 support hours / year
Software Support
Network Support
Service Desk
Hardware Support
Special Projects
Frequently Asked Questions
Do we need a minimum number of computers/devices to sign up for your services?
We don’t have a specific minimum. We offer many levels of small business IT support. During our initial consultation with you, we look at your entire office and determine what level of service your business needs.
What types of devices do you support?
We support the following devices:
- Windows desktops/laptops
- Mac desktops/laptops
- Windows servers
- Desktop phones
- Related networking hardware/software
How are you able to keep track of all our computers and network?
Our specialized software is able to securely monitor your network, computers and WiFi. It proactively notifies us in the event that there are any issues that need to be addressed with your environment.
Do you do residential computer and network support?
No. We only service business locations.
Do you do work remotely, or on-site?
Most of our remote IT support services can be performed from anywhere, allowing us to serve clients across the U.S. and Canada.
If onsite visits are needed, we can do this within 20 miles of our Boxboro, MA office.
Do you run ethernet cable for customers?
Yes, as part of an existing phone system or networking project.
How quickly do you respond to customer requests for help?
It depends on the priority of the request. When you create a Service Request, you assign it a Priority (from 1 to 5) indicating the importance to you.
We act more quickly depending on the priority of the request. Generally speaking, you can use these numbers as a guideline.
| Request Priority | Approx. Response Time |
| 1 | 2 hrs |
| 2 | 8 hrs |
| 3 | 24 hrs |
| 4 | 3-5 days |
| 5 | 1-2 weeks |
Do you do office moves (moving computers and network between locations)?
Yes, we can do these, if the from/to business locations are both within 20 miles of our Boxboro, MA office.
How fast can we get up and running?
Generally 1 to 3 days. Once you sign our contract, we’re able to start work immediately. Contact us today to get started!
Getting started is easy
Step 1: Initial onsite assessment
The first step is to learn about your team, your business and your priorities. This usually includes an onsite visit to your business.
Step 2: Address urgent needs
We begin by addressing any urgent concerns with your systems. This includes evaluating your computers, laptops, desk phones, email, internet, and networking.
Step 3: Long-term maintenance plan
Once all critical issues are resolved, Information Results implements a long term maintenance plan. We’re committed to keeping your systems running smoothly, so you can focus on your business … without IT disruptions.
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Let’s Get Connected
Take the “chore” out of your tasks with the help of our team. Make an appointment today.